Refund and Returns Policy – Home Heart India
At Home Heart India, we’re committed to ensuring you have a satisfying shopping experience. If a product doesn’t meet your expectations, we make it simple for you to return or exchange it. Our goal is to keep the process clear, fair, and hassle-free.
Return Conditions
To start a return, make sure the item is unused, in its original packaging, and in the same condition in which you received it. A valid proof of purchase is also necessary to initiate the process. These steps help us verify and handle your request smoothly.
Although we aim to accommodate all valid requests, returns must be initiated within a reasonable time frame after receiving your order. If your item is damaged or defective, we’ll do our best to offer a quick solution, including exchanges or refunds.
📌 Important: Please do not return items directly to the manufacturer. Contact our support team first so we can assist you.
How Refunds Work
Once we receive your returned item, we inspect it for quality and condition. If everything meets the return requirements, we approve your refund and initiate the process. Your amount will then be credited back to the original method of payment. In most cases, this happens within a few business days, although processing time can vary depending on your bank or payment provider.
If the returned product does not qualify for a refund, we’ll notify you with further instructions or offer an alternative resolution.
Haven’t Received Your Refund?
In the rare case that your refund doesn’t appear:
Double-check your bank or card statement.
Contact your payment provider—they may need extra time to process.
Reach out to us if needed, and we’ll be happy to investigate and assist further.
Exchanges
Need a replacement for a defective or damaged item? We’re here to help. Reach out to us with your order details and a brief explanation of the issue. After verification, we’ll arrange for a replacement or suggest the best available option.
Return Shipping
Customers are responsible for return shipping costs. These charges are non-refundable and may be deducted from your total refund if applicable. To ensure safe delivery, we recommend using a trackable shipping method or purchasing insurance for valuable items.
At Home Heart India, we are committed to offering high-quality products, and your satisfaction is our primary goal. Shop with confidence and enjoy a hassle-free experience!
